Are you passionate about online communities and ensuring a positive and safe experience for users on a video livestreaming platform? Join our team as a Moderator & Customer Service Representative and play a pivotal role in maintaining a vibrant and respectful online environment.

Key Responsibilities:

1. Providing timely and courteous customer support through live chat and email channels.
2. Assisting clients with inquiries, resolving issues, and providing product or service information.
3. Troubleshooting technical problems and escalating issues to the appropriate teams when necessary.
4. Maintaining a high level of product knowledge to effectively assist clients.
5. Documenting customer interactions and ensuring accurate and thorough case records.
6. Collaborating with team members and other departments to resolve complex customer issues.
7. Continuously seeking opportunities to improve customer service processes and procedures.
8. Delivering exceptional service and ensuring customer satisfaction with each interaction.
9. Monitor live video streams and chat interactions to enforce community guidelines and maintain a friendly and respectful atmosphere.
10. Assist in managing and curating content, including highlighting engaging and exciting livestreams and identifying potential violations.
11. Document and report any inappropriate behavior or violations to the appropriate teams.

Qualifications:

• Excellent English language skills, both written and verbal.
• Strong problem-solving abilities and a patient and empathetic approach to customer interactions.
• Ability to adapt to evolving technologies and learn new software quickly.
• Detail-oriented with strong organizational skills.
• Basic computer skills for data entry and using customer support software.
• Ability to work in a rotating 3-shift schedule, including evenings, overnight, weekends, and holidays.

It would be a bonus if you also had (Desirable skills):

• Passion for online communities, livestreaming, and digital content.
• Fast keyboard typing.
• Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom

What We Offer:

• Competitive salary.
• Yearly bonus.
• Birthday gift.
• Opportunity for career advancement within the company.
• Training and development programs.
• Work in a pleasant and dynamic environment at our modern office.
• Collaboration in an international team.
• Flexible days off.
• Paid warm meals and a snack bar with beverages and snacks.
• One hour of break within an eight-hour workday.
• Access to a lounge room with recreational amenities.
• Regular team-building activities.

How to Apply:
If you’re enthusiastic about creating a positive and engaging livestreaming community and are ready to take on the responsibilities of a Moderator & Customer Service Representative, we’d love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you’re a great fit for this role.

Join our team and help us create a vibrant and welcoming livestreaming platform for users around the world!