About Us:
Mebit is a dynamic and customer-centric organization dedicated to providing exceptional support and solutions to our clients. We are currently seeking enthusiastic and dedicated VIP Customer Support Representative with excellent Turkish skills to join our team and contribute to our commitment to excellence.
Job Description:
As a VIP Customer Support Representative at Mebit, you will play a vital role in ensuring our VIP clients receive top-notch support and assistance via chat and email. Your primary responsibilities will include:
Key Responsibilities:
- Providing timely and courteous customer support through live chat and email channels.
- Assisting VIP clients with inquiries, resolving issues, and providing product or service information.
- Troubleshooting technical problems and escalating issues to the appropriate teams when necessary.
- Maintaining a high level of product knowledge to effectively assist clients.
- Documenting customer interactions and ensuring accurate and thorough case records.
- Collaborating with team members and other departments to resolve complex customer issues.
- Continuously seeking opportunities to improve customer service processes and procedures.
- Delivering exceptional service and ensuring customer satisfaction with each interaction.
Qualifications:
- Excellent Turkish language skills, both written and verbal.
- English or Serbian proficiency is required as a secondary language for effective cross-functional communication and interaction within our diverse workforce.
- Strong problem-solving abilities and a patient and empathetic approach to customer interactions.
- Ability to adapt to evolving technologies and learn new software quickly.
- Detail-oriented with strong organizational skills.
- Basic computer skills for data entry and using customer support software.
- Ability to work in a rotating 2-shift schedule, including evenings, overnight, weekends, and holidays.
It would be a bonus if you also had (Desirable skills):
- Fast keyboard typing.
- Basic knowledge of Cryptocurrency.
- Understanding of Sports & Gambling rules.
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom
What We Offer:
- Competitive salary.
- Yearly bonus.
- Birthday gift.
- Opportunity for career advancement within the company.
- Training and development programs.
- Work in a pleasant and dynamic environment at our modern office.
- Collaboration in an international team.
- Flexible days off.
- Paid warm meals and a snack bar with beverages and snacks.
- One hour of break within an eight-hour workday.
- Access to a lounge room with recreational amenities.
- Regular team-building activities.
How to Apply:
If you are passionate about providing exceptional customer support through live chat and email, have excellent Turkish language skills, and are looking for a dynamic and rewarding career, we would love to hear from you. Please submit your resume and a cover letter explaining why you are the ideal candidate for the Customer Support Representative position at Mebit through our online application portal below.
Mebit is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply.
Join our team and be a part of our commitment to delivering outstanding customer service through live chat and email. We look forward to receiving your application!